Sticks & Cups offers delivery through the PostNL service. We use a vacuum machine to flatten the packages as much as possible and send our packages with lightweight packaging material. We do this to ensure that the shipping costs are low and the parcel will fit through your mailbox. You don't have to stay home to receive this parcel! We also believe that smaller packages help fit a lot more packages in the delivery guy's van, and help save the environment due to less trips for more packages.
We strive to offer your parcel to the Postal Service within 1-2 working days. All of our packages are sent with a Track & Trace number, so you'll can track your parcel.
For delivery within the Netherlands you can either choose PostNL standard service and have your parcel delivered to your home, or you can choose to have your parcel delivered at a PostNL location.
Below you'll find our shipping rates for different countries.
Netherlands
Standard service PostNL:
For mailbox parcels, standard parcels and parcels destined for PostNL pickup centers we charge:
€3,95
Within the Netherlands we charge no shipping costs for a parcel that does not fit through the mailbox above €50,-
International shipping costs are calculated at the end. We try to vacuum pack most of our parcels and opt for the most environmentally friendly and economical shipping methods.
For international parcels: if your parcel weighs more than 2kgs we may have to contact you because the actual shipping costs are higher than our system has calculated. (our system doesn't calculate weight yet.. working on it!)
UK
Unfortunately, due to Brexit we temporarily do not ship to the UK. We're figuring out what the new rules are and we hope to resume our service as soon as possible!
Not from the EEA
For orders outside of the EEA we charge NO VAT. Please note: the webshop calculates all prices with VAT included, but once you enter your adress it will take 21% VAT off of your order. You will not be charged VAT if you are not from the EEA. Orders above 175 euros (ex vat) are shipped cost free worldwide.
note: please be advised that if your parcel weighs more than 2kgs there may be some extra shipping costs since our system doesn't calculate weight yet.
Extra information on worldwide shipping
We use Deutsche Post to send our international parcels because unline many couriers, Deutsche Post still differentiates between big and small parcels. Because we vacuum pack our parcels they take less space, and therefore we can offer cheaper shipping. Better for the environment, better for your wallet. It does mean however, that the tracking codes take a day or two longer to arrive. We'll update you as soon as we have the links and codes. Please rest assured that we have not forgotten about your parcel ;)
You have the right to return a parcel within 14 days. The period of 14 days begins the day you receive your parcel.
If you wish to return your order, please contact us by email and tell us you wish to return your order.
Do NOT return your parcel without notifying us first!
After giving us notice that you wish to return your order, you can package the products in the orginal packaging and add the original receipt. The products you return must be unused and be packaged in the original packaging. All crochet-, knitting- and yarn- packages must be complete, unopened and sealed in order to be returned. If the seal is broken, the product may NOT be returned. If parts of the package have been used, the product may NOT be returned.
The costs and risks of returns are for the buyer. As soon as possible and maximum 14 days after we deliver your parcel and agree to the condition of the products, we will refund your payment.
Do contact us if there's anything you'd like to ask! We'd love to help!
Sticks & Cups